The engineer will come into your home and disconnect your old hub, so you will briefly be without broadband. I had an appointment in my. Superfast Broadband. Follow these steps to install your virgin Media Broadband, TV and Phone service. Turn on your TV and get connected. Yes, fibre broadband uses the same technology (Dynamic Line Management) as standard broadband to give you the best possible service. 1 ACCEPTED SOLUTION. When you order Sky Broadband & Talk, if you don’t have a suitable phone line, we'll have booked an engineer to install your broadband. Charge applies for new lines or starting a stopped LLU line. £0. For more information, select the type of broadband service you're planning to switch to on Sky: Essential Plus Broadband. No charge for switching from an LLU provider. Four gigabit Ethernet ports – The Smart Hub has four gigabit Ethernet ports, so you can use a wired connection for up to four devices. When positioning your hub, the engineer may need to install new cabling. Unlimited usage. If you need assistance engineer install options are. I need a new HUB for the telephone migration, my question is do I really need to take a day off work (which will in effect cost me over £100) , or can I have a self install as I have done every other time I have had a new modem. If you need an engineer installation for any other reason (if you want your sockets moved, for instance) you’ll be charged an installation fee of £40. We’ll deliver your Sky Glass TV to the room of your choice, unbox it and take away the packaging to be recycled. Virgin Media uses a unique cable network that requires a specific type of wall socket to function. Signed up for a virgin broadband package. Broadband internet, TV services, and much more are only available once you have a Virgin Media engineer come to your residence to install the line. he's saying it's too far for the coax. Sky Glass comes with Sky inside. Fibre to the premises (FTTP), also known as ultrafast full fibre broadband, involves laying fibre optic cables directly from the broadband exchange right into your home. Engineer installations. TalkTalk for example just says this: "We will reactivate this line which means you won't need an engineer visit and you'll receive a new telephone number in the post. So I have signed up to PN fibre trial. Set up a Hub. Various cable mediums are used in modern systems to transmit data. 1. *If you’re with Virgin Media, the best thing to do is talk to us and Virgin to. FTTP has just become available in the area when I move in in December. If you are an existing customer upgrading your service, you will receive your new Virgin Media Hub 3 or Hub 4 in the post. They will fit a new faceplate on your master phone socket, which is where the broadband cable comes into your house. Broadband, TV and phone deals Broadband, TV, phone and SIM deals. Switching from Sky Q or Sky+. Switching between Openreach providers. There is however an existing coax cable currently not in use. Here’s how much we’ll credit you for the following service issues: £9. This promotion means you won’t pay the usual setup fee of £35. We all know and love the internet and TV services that can enter our homes through entry points. Setting up your equipment. I am not familiar with Virgin Media but if the telephone line is with Virgin then you will be using the Virgin infrastructure and not BT Openreach which most other Internet Service Providers such has NowTV TalkTalk, BT, Sky etc use. i literally don’t know what to do at this point, I have called and made complaints twice and haven’t gotten a solution s. You’re an existing Sky customer moving home. It works OK, until you switch off the box overnight. It can offer speeds of up to 1,000Mb (megabits per second) – around 30 times faster than standard fibre. 0 Kudos. TV 360 and home phone not currently available in 2022/23 network expansion areas. £25. Choose the best spot for your wifi hub. Fastest WiFi guarantee of any major provider. Our online set-up guide can give you more info on your router settings. Check your postcode: Enter your postcode and address into the box on our Uswitch broadband page to see what's available in your area. This may include running new cables, or disconnecting old extension wiring and powerline adapters. Call Customer Services on 0345 454 1111 or wait a few days for a VM staff member to get to your post. however he is saying my outhouse where I want the second box will need new cable laid down as the existing cable enters the front of my house via the living room. Our first appointment was set for September 5th. Hi @SmegHead. You're on a Diamond VIP tier and upgrading to Sky Q. 2. You need to disconnect your old router. your installation - for properties new to Virgin Media HOW TO SET UP VIRGIN BROADBAND HUB AND PHONE Residential Installation Virgin Media Installing your Hub 3. Whether you go for our QuickStart self-installation kit or opt for an engineer visit, you’ll need to be at home for your Virgin Media services to be setup. Thanks . My services: HD TV on VIP (+ Sky Sports & Movies & BT sport), x3 V6 boxes (1 wired 2 WiFi,) SH2 in modem mode with Airport Extreme Router +2 Airport Express's. Engineer Needed (Can’t use Self Install no wall Socket) on 10-08-2022 20:09. With Full Fibre installation, we'll upgrade the master phone socket (the white box on the wall) and install an Openreach. Save £120 a year! 500 Full Fibre 500Mbps. Broadband installation engineer never turned up after three months to install after moving address before, But that's another story. Yes! Feel free to book a £30 installation appointment while you’re ordering your Virgin Media at checkout. It looks like the only way to deal with this is to get an engineer. Options. Virgin Media broadband installation process can vary depending on the type of service you choose and the existing infrastructure in your area. Once you've got your equipment home, you may need some help setting it all up. There’s normally a £35 set-up fee for cable broadband with a wait of around 2 weeks for an engineer visit (dependent on the availability of engineers in your area). If you already have a working landline and need an additional line with a different phone number, an engineer will need to install a second line. 0 Kudos Reply. 12-month. Yesterday I had an appointment for open reach to come do. As the daft thing is, the phone line goes off with it, so you have no land-line active overnight. Virgin Fibre Areas only. Coronavirus: Delivery, installation and repair information >. Your engineer will call or text you beforehand to check you’re in, see if there’s anything they need to know about your address (like access or parking) and tell you roughly when they’ll be there (within the timeslot your broadband or phone provider gave you). Our engineer will come and set up a new line for you. 5G home broadband could provide you with download speeds well over 200Mbps, all without the need for a landline or an engineer visit to get you setup. "If you’re getting your broadband through Fibre to the Premises (FTTP), you’ll need an Optical Network Terminal (ONT) in your home to set up your hub, instead of a normal master socket. New to Virgin here. Virgin wires (Fiber and Copper Telephone) come into the loft We initially had a landline and ISDN internet from Eurobell. Tuning in Options. How do i book an engineer to install a new connectio. Even if you need to speak to us regarding your issue, by using Sky. I'm a new customer on ultimate volt which comes with two TV boxes. . Tudor. If you've ordered Full Fibre and we need to install a new Full Fibre connection, switching can take 10 working days. Then £29. £70 for reconnecting disconnected lines. on 31-10-2021 11:38. 29-09-2022 01:21 - edited 29-09-2022 01:46. Simply call 150 from a Virgin Media phone or 0345 454 1111* from any other phone. 24 month contract. If your broadband or landline service stops working, you will simply have. . . Sky Broadband Superfast. Virgin Media broadband help and support. 1. 67Mb average* speed. per month. Our easy to use comparison service shows you the best standard and fibre bundles with free setup in your area right now, letting you save time and money and find your perfect deal. What will the engineer do. Contact your chosen provider and arrange to have a new line installed. You'll also receive your contract either by email or by post to check and sign. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you. Virgin Media services are only available in eligible Virgin Media network areas. However, I tried to call 08000521734 many. A few days before the 5th we got a message from. Plug the cables in. I got a. Generally, the process involves the following steps: Check availability: Before placing an order, you should check if Virgin Media's broadband. There will be a £25 charge for this. The engineer will bring everything needed to install your Virgin Media services. No setup fee is available on all bundles, broadband & phone, and broadband only packages until 2nd July 2023. I have read similar questions on the community forum. Learn more 19 August 2021Follow these simple installation steps for your Virgin Media home phone set up. The engineer will be working both inside and outside your property. Essential Full Fibre 150 Full Fibre 150Mbps. Chrisbttrwrth Just joined 415 Views Message 1 of 4 Flag for a moderator Book an engineer to install virgin broadband on 31-10-2021 11:15 Hi there, I am. This means that Virgin isn’t available in all parts of the UK, so you may not be able to move your existing. Virgin Media QuickStart is the free and faster way to get up and running, chosen by 680,000 people in 2020. What you need to do to receive compensation. Free to restart a stopped BT line. This is likely to be a dual cable coming out of the ground & entering a brown or. Moving house with Virgin Media. This means you’ll get your own fibre connection directly into your home, so you won’t have to share one with the rest of your area. The engineer will work with you to install a master socket if you need one. 33 per day for a total loss of service after 2 full working days from registering the loss of service to us. Good to know: If you book a weekend appointment, you will be charged £15 / €15, unless: You have Sky Broadband Boost or Sky Broadband Essential Plus. Sky Q customers, however, always need an engineer visit. I have some wires that had been cut off in the living which i presume is where the old box was connected to. If you need an engineer installation, we’ll let you know when you order. If you want to switch broadband providers, moving between two that share the Openreach network (which includes most providers except Virgin Media and Hyperoptic) means that you probably won’t need an engineer to come to your home to install your new service as you should be able to self. I booked a self-install for my new Virgin Broadband hub, but on closer inspection don’t have the required socket, so will need to book an - 5307621. Yes, I am not sure either. Fix your broadband. £29. 2: Internet connection provides the online functions for OnDemand, streaming & various updates. Float this Topic for Current User; Bookmark; Subscribe; Mute; Printer Friendly Page; Need engineer. All VM TV boxes need two connections. . If no luck call the pre-installs team on 0800 052 1734 8AM- 9PM Monday - Friday or 8AM-6PM Saturday and Sunday. Order your EE plan and get set up. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. Can I please get this arranged immediately. However, our self-installation option may be available to you at checkout – with QuickStart the Virgin Media WiFi Hub just plugs straight in, so it’s often the fastest way to get up and running with our fibre. It lets us run fibre cables all the way to your home – giving you a faster and more reliable speed. There should be an omnibox, often brown or gray, on the outside of the premises, try tracing the cable/s from it. Hi, we’ve been trying to get our move booked with Virgin online as recommended for weeks to bring the broadband service along to our new home. I tried looking in my emails about the switchover for a link to book an engineer electronically, and I was unable to find such a link. If you want a phone (and broadband) line but don't want to take out a package, you'll most likely have to pay for it. 96K; 4. Very Insightful Person 134 Views Message 2 of 3Fibre installation issue, digging needed. There are different ways of installing fibre broadband, depending on what kind of property you live in or whether there's an Openreach modem already installed. 55K; newapollo. If you need to reschedule your. We have asked to reschedule your visit. Fibre-optic broadband is able to provide much faster internet speeds because its cables use pulses of light (hence the word 'optic') to transmit data instead of electrical signals, which copper. All you need to do is pick the category that best suits the broadband problems you're having and then follow the easy step-by-step instructions on the page. On the day of the installation, you’ll normally need to leave around 2-3 hours available for the setup. Is there a way to proceed to further test if the unused coax can be. Without a Virgin Media socket, you. Start outside & look for the incoming cable from the cabinet. Repair appointment: 07701407771. These prices are for new customers only. New customers only Offer Ends 23/07/2023 Up to £3/month saving for existing mobile contract customers. Getting your device online. The appointment date we give you for the engineer to come round to install your Fibre will give us time to. With a Fibre install it should be an OpenReach engineer (or one of their sub-contractors - hopefully not!) who, apart from making sure you have the correct Master socket, will/should install the Data extension cable with RJ11 socket at your desired location and should be installed to your satisfaction. So I had to have a new fangled hub PC modem where the phone plugs into a broadband hub connection. Simple. Ethernet is ideal, reliable wireless can suffice. Yes, some homes will need an engineer – we can come at a convenient time and install fibre broadband, usually, within an hour. I have just moved into a property which is about 10yrs old, so fairly new. Hi, I need to Book an Engineer I believe. I want to make an appointment with an engineer to install it because there is no suitable socket on the wall. You'll need to get back onto VM to find out why the tech did not appear. I can’t find any way of doing this on the website, or the app, and haven’t been able to speak to a human on the phone. I was told when using the Virgin Media Postcode/Address checker that I could use the self install kit and would have no need for an engineer visit but it came with a wall socket cable which is the first step in the M100 Setup. Manned installation questions. There’s normally a £35 set-up fee for cable broadband with a wait of around 2 weeks for an engineer visit (dependent on the availability of engineers in your area). But if you already have a suitable phone line, we’ll activate you remotely instead. Hope this is the right place to ask this question about the cabling for my Virgin services. Manage order or appointment. Hi, So just looking for some advice. Your engineer will arrive at your chosen time on your chosen day. There are 10 types of people: those who understand binary and those who don't and F people out of 10 who do not understand hexadecimal. It works in a similar way to Fibre-to-the-Cabinet (FTTC) where fibre is run to a street-side cabinet and from here a connection is made to your house using a coaxial cable. In other words, your broadband should work. I live in a block of 3 flats with a shared hallway and facilities, When I do the Virgin Media postcode search for broadband availability it tells me that it's unavailable for my address , However if I do the same search with my next door neighbours flat number ( it's physically attached to me ) i. PAYG calls. You an either call in to arrange this or wait here for a few days for the Virgin Media staff here to arrange for you. If we need to send you some new equipment or book an engineer. Several years ago we were with Virgin Media for our internet connection and switched to sky (now looking to switch back to virgin). 14. If you can set up using a Self-Install pack, but choose to use an engineer for the installation, you’ll still be charged £30 for this service. This promotion means you won’t pay the usual setup fee of £35. Within two working days you will receive a Welcome Pack with confirmation of your installation date. I have just received my hub and I need to book an engineer, but the only way to do that is to call which I cannot do, and I cannot find any live chat which is what I have always used with other companies. What to do before and during an engineer visit. If you don't have a co-ax connection point where you want to use. How do I book an engineer?. If you've signed up for our standard broadband or standard fibre package and need an engineer to install a phone line, your broadband service will usually be switched on the same day as the installation. 3) Customers being home for the agreed date / time. an engineer will visit your home to install the Fibre Broadband service. We’ll send you a reminder email closer to the date too. The cable comes in to the house and connects to a small metal junction called a TV/Data Isolator (one cable in (labelled "IN"), one cable out (labelled "TV/DATA")). It's available to 48% of households right now, with a target of. Pay a fee. WiFi Pods and Boosters. Both you and your broadband provider must comply with the. Leave the router turned on until you’re connected to the internet – it should start working by midnight the same day. e. 00. 180 found this useful/. Re: Self install kit but no wall socket. Broadband, TV and phone deals Broadband, TV, phone and SIM deals. dates and times of promised visits, no-shows etc. If your service doesn’t start on the agreed date, or if your engineer appointment is missed, your provider will pay compensation automatically – meaning you don’t need to take any action to receive the compensation. £30 for a new line or reconnecting line. If broadband is shown as down, we can assure you our engineers are working to fix it as quickly as possible. If your something has changed and your package no longer suits your needs, we might be able to find you a better one. Push the red label end of the white cable, into the wall socket. I got a self setup broadband kit but have no Virgin media wall plug. You'll only usually need an engineer to visit your home if a new type of broadband is being installed, such as Virgin Media's cable internet or a full fibre. 61Mb average speed. I understand a VM engineer can install Free of Charge connection / extension wiring to connect the phones to the hub via existing connection. Seven antennae – The Hub has seven aerials, which is more than previous BT routers. Using a how-to video and clear help guides to upgrade or install your new TV, home phone and broadband service yourself. In this kind of situation, you can expect installation to take at least three weeks. broadband install. Virgin Broadband Installation Sh*tshow!!! I knew Virgin’s rep was bad, but this is ridiculous!! Myself and 4 other Master’s students have moved into a flat in London’s east end. If Virgin Media cabling exists in the area but the property has not been connected previously, then you will need an engineer to come and do the work necessary to get you online. Order now See all benefits and details. BT charges £130 to install a new one, for instance. New service: 07701407770. Run tests on your services and kit, check your area for network outages and arrange help or new kit if needed, while staying regularly updated. Sometimes, just turning your broadband off and on again can fix a problem. Give it a try. How do I reset my broadband connection? Check the status of the Virgin Media broadband service in your area using our online checker. I wasn't given any choice take new telephone broadband box or go without😔😔😔Find out everything you need to know about getting BT Broadband set up. Need to book engineer 4 weeks ago I need to book an engineer to install a Virgin media wall socket for my broadband but I can’t find an option on the app. So the self install kit comes in a few hours but I have no Virgin. Isn’t it ridiculous that I have had my Virgin Media broadband for close to 2 weeks now and the company haven’t been able to send an engineer to me to install the VM socket for me. Follow the instructions for setting up your router on the day of activation. Fibre Phone adaptor I need a VM engineer to install extentions. Do Virgin Media offer fibre broadband? Virgin media run a cable network which is a coax-fibre hybrid network. We'll send you a new router before your go live date, along with a step-by-step router installation guide. When you upgrade from ADSL to a fibre-optic broadband service, an engineer is likely to need to pay you a visit to complete the installation process. Re: Book an engineer to install virgin broadband. Push the white cable with the black label into the Hub. With our QuickStart self-install kit, the clue is in the name! This is a fast and easy way to get your home broadband setup, with no drilling or technical know-how needed. The engineer will install the wall socket and set up your equipment. Order your EE plan and confirm your service switch date. Cancel Virgin broadband and services. Plug into the wall socket. Switch to EE from Virgin Media. During this time, an engineer will come to visit your property. The most important takeaway from this short rundown is that you do indeed need a Virgin Media wall socket in order to consume any of the various digital services that are on offer. Following the installation and verification of its functionality, you can browse the web or. No setup fee is available on all bundles, broadband & phone, and broadband only packages until 2nd July 2023. See our QuickStart guide to installing Virgin Media Broadband. I have been renovating my house and need an engineer to come and install the hub box as the builders cut the master socket. And finally, if you’re moving home, you need to close an account due to bereavement or critical illness or you’re worried about the cost of. Hi, My flat doesn't have a suitable wall socket to connect a VM hub. Chat to us online. Ultrafast. Once you’ve got your Sky Glass, just plug in, pair and play. Find out how to do it yourself, or how to get one of our engineers to help. Just joined. We'll pop your BT Smart Hub in the post and text you when your BT broadband is activated. Setting up is easy too. VM should have a record of a past installation but not of its current status. Online exclusive Fibre 2. Just cancelled my broadband due to the yearly price rise. Ideally I want Virgin broadband and tv but they wouldn't match the new customer deal I. Talk to other friendly customers and members of the Virgin Media team. * If you need an additional (extension) socket for your phone or would like to move an existing socket, we can arrange this for you. Hassle-free switching. This kind of switch involves laying down fibre. The same day Avonline networks tuned up. 90 a month Save £10 a month for 12 months. Last week I had a virgin engineer come out for a survey to find out where they can run cable around my home etc. My main hub is upstairs next to desk top PC, my landline phones are located within lounge downstairs and bedroom upstairs. Looked at the path and then got back in the van and left. 00 Setup costs. On VIVID200, Talk Anytime Phone, x2 Mobile SIM only iPhones. 4GHz and 5GHz bands. Its a good idea to look around & see what you have got, as you would not be offered quickstart unless there are records of a previous installation at the address. When your EE plan is live, contact Virgin Media directly to cancel (including any TV service you may have), to minimise loss. 'Fibre to the Home' means we'll install fibre cables all the way to your home. 00 per month. £26. Do I need an engineer to install BT broadband? For installation, our engineer just needs to set you up for faster speeds. Options. The latter situation is particularly annoying if you’re present inside. It will require an engineer. If you have an EE Smart Hub or Bright Box 1 (R) Wireless Router, you can use the EE Home app to guide you through the set-up process. Virgin Media Community; Broadband; QuickStart, set up and connections. So all you have to do is connect to WiFi and get streaming. £8p/m extra or included with Gig1 or Volt. on 28-06-2022 14:12. You'll probably see your speed vary over the first 10 days, as the broadband system runs tests to find the best speed for your service. We could not determine where the existing coax goes. This can cause your speeds to go up and down. I have recently had a Virgin broadband box delivered and selected self install. It's the quickest and most convenient way to get help for all your Sky products - just select a category on this page and choose from the. No VM Box Philip33100. Since the Virgin wall socket is right by the entrance the engineer ran wires/cables close to the wall/over a wall frame and to where the router would sit, the cables look quite old and in poor condition/outdated. An Openreach modem is a white box that looks. They’ll need to do some work inside and outside your home, and when it’s installed, they. Installing an additional landline. on 24-05-2023 16:40. Presumed it would plug straight into standard phone line. #1 Virgin UK phone support said there was no fault in the area and they would call an engineer #2 Engineer arrived, said there was a fault in the area so did not take a look at my equipment, basically just told me it was oversubscribed in my area and due to everyone working at home and nothing could be done. A Virgin Media wall socket is simply a point of entry into your home. 3 minutes ago. avg upload/download speed > £19. so you have a good record if you need to argue with VM in the future ref. 12-month minimum term. Tudor. In a nutshell, your basic consumer rights when it comes to broadband are as follows: All goods and services must be of satisfactory quality, fit for purpose, delivered as described, and provided to a proper standard of workmanship. Step 2: Order your Sky Broadband service. Virgin Media broadband and TV installation. avg upload/download speed > £49. 0 Installing your TV V6 box, Hub 3 0 u0026 phone - Virgin Media QuickStart A Chill, Stupid, and Speedy. I do not work for VM. Available with M50 broadband or faster. Choose your preferred date and we’ll contact you soon afterwards to. Find information about Complete Wi-Fi, BT Halo and installation during Coronavirus. QuickStart broadband setup . Compare broadband. 95 a month Save £10 a month for 12 months. 05-01-2018 12:09 AM. Options. 1: Co-ax cable carries live TV channel - this is non-negotiable. Your broadband speed. I cannot find a wall socket in or. 7K; 1. Set up is quite simple. I'm not a particularly technical person, can I get an engineer to install my service even if I. If your new property has had Virgin Media previously, then you can then easily self-install your broadband without the need for an engineer visit. We first contacted Virgin about installing WiFi in mid-August. wickkat. Also start keeping good records and comm's of all dealings with VM inc. Our street has virgin cable, but according to a virgin engineer who came to our house, we do not have the virgin coax cable in our house and cannot install one. £80 Gift Card: Sainsbury's, M&S, Tesco or MasterCard. I have both V+ cable TV and Virgin Broadband. Get all the info you need on how Wi-Fi works and tips to make the most of your connection. Receive a visit from an engineer, who will connect your line. 2. so will need to book an engineer. I have asked VM but have been told that it must be an engineer install, but not. Check your service status. I have a Sky tv contract which has just ended so I'm currently on a rolling contract with them and can cancel any time. The coaxial cable will need to be unscrewed using a spanner which is supplied with your new router. Unfortunately, for those looking to do away with their home phone line, it's still needed for the types of internet connections that rely on a copper phone line to get to your home. You should already have an ONT in your home if we’ve. Get more help? It's packed with tips, hints and helpful answers about our products and services. 15 if we don’t turn up on the promised day of an. Plug into the Virgin Media wall socket. Dual band – Like many modern routers, the Smart Hub uses both the 2. Compare 'free' broadband packages with no installation costs from top UK providers, including BT, Sky, TalkTalk, Virgin Media and more. Virgin Media engineer installation If you're having your services installed by one our engineers, you'll be able to choose the installation day and timeslot when you place your order. The engineer will also set up your broadband router. VM engineer at my house now to install my new package. Time slots are from Monday - Saturday, between 8-1pm and 1-6pm. Next, connect the power cable. Turn on and start the Box. Virgin Media operates on its own cable broadband network rather than using the Openreach network shared by most other broadband providers. Do I need a Virgin Media socket for broadband? You need a Virgin Media wall socket to connect to their broadband services. To progress with your broadband switch from Virgin Media to Sky, go to Sky’s website to order your new Sky broadband service. com first and following the journeys provided, you’ll resolve you’re issue much faster than if you called in the first instance. At least 20Mbps download speeds in every room or £100 one-off credit. Never heard back, and now. Plug the cables into the hub. The answer is yes. After we’ve booked your installation, you’ll receive an email confirming the date and time slot, as well as some instructions for the install day. Plug into the Hub. £5. I decided. 83 per day if we don’t install your services on the promised day until installation’s completed. 95 a month. You would need a new BT telephone line, where BT Openreach are not. You’ll find support for everything, from setting up the Hub to fixing internet issues – and the latest broadband deals. Follow the instructions included with your router to set up your Home Broadband. The five ways. Pop the power cable into a nearby plug socket, and turn it on. From broadband setup to slow internet problems, find everything you need to know with our broadband help & support page. 0 - Virgin Media QuickStart Virgin Media Broadband setup Hub 3. To install a new phone line, Sky will also charge you something in the region of £20. blaming the customer). Below is a breakdown of the installation costs for some providers: £140 for a new line.